This policy is under review. Last updated April 18, 2026. For questions, contact rjhungate@gmail.com.

Terms of Service

Effective April 18, 2026 · Last updated April 18, 2026

These Terms of Service (“Terms”) govern your use of the Bloom IVF platform (“Bloom,” “we,” “us”). By creating an account or otherwise using Bloom, you agree to these Terms. If you don't agree, don't use the service.

1. The service

Bloom is a patient-experience and clinical-coordination platform for IVF treatment. Depending on your role you may use Bloom to view your daily medication schedule, watch administration videos, track Bloom Box deliveries, message your care team, build treatment protocols, fulfill pharmacy orders, or review AI Guardian safety flags.

2. Eligibility

You must be at least 18 years old and a resident of the United States to use Bloom. By signing up, you represent that you meet both requirements. Bloom is not available in all U.S. states at all times; we may restrict or decline service where doing so is necessary for regulatory compliance.

3. Your account

Provide accurate information when you sign up and keep it current.
Keep your phone, email, and (where applicable) password secure. You're responsible for activity on your account.
Notify us immediately at compliance@bloomivf.ai if you suspect unauthorized access.

4. SMS and communications

When you provide a phone number you consent to receive transactional SMS from Bloom, including authentication codes, medication and appointment reminders (after opt-in), trigger-shot alerts, Bloom Box delivery updates, and urgent messages from your care team. Message and data rates may apply.

How to opt out: reply STOP to any Bloom SMS. Reply HELP for assistance. Opting out of SMS does not terminate your account. For full details on how SMS is used, see the SMS section of our Privacy Policy.

5. Acceptable use

Don't:

Use Bloom to harass, threaten, or harm another user or member of a care team.
Attempt to access another patient's or clinic's data without authorization.
Reverse-engineer, scrape, or probe the service for vulnerabilities except under a written agreement with Bloom.
Interfere with delivery of medication or with another patient's treatment.
Use the service to provide clinical care if you are not authorized to practice medicine, nursing, or pharmacy in your jurisdiction.

6. Medical disclaimer

Bloom is a coordination platform. It is not a substitute for the clinical judgment of your physician, nurse, or pharmacist. Always follow the medical guidance of your care team. The AI Guardian generates advisory flags only; it does not replace physician review and it never blocks protocol submission. If you think you are experiencing a medical emergency, call 911 or go to the nearest emergency room — do not send a message through Bloom.

7. Intellectual property

The Bloom service, software, branding, and documentation are owned by Bloom and protected by U.S. and international intellectual-property law. Content you submit (journal entries, messages, cycle data) remains yours; by using Bloom you grant us a limited license to process that content to provide the service.

8. Termination

You may stop using Bloom at any time. We may suspend or terminate an account for violation of these Terms, for the safety of other users, or to comply with law. On termination we will retain data for the periods described in our Privacy Policy.

9. Disclaimers

The service is provided “as is” and “as available.” To the fullest extent permitted by law, Bloom disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that any particular clinical outcome will result from its use.

10. Limitation of liability

To the maximum extent permitted by law, Bloom is not liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, loss of data, or business interruption, arising out of your use of the service. Bloom's total liability for any claim shall not exceed the greater of (a) the amount you paid Bloom in the twelve months preceding the claim, or (b) one hundred U.S. dollars (USD $100).

11. Indemnification

You agree to indemnify and hold Bloom harmless from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the service.

12. Governing law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws rules. Exclusive jurisdiction for any dispute arising out of these Terms lies in the state and federal courts located in Marion County, Indiana, and you consent to personal jurisdiction there. Bloom may update the governing-law jurisdiction when it incorporates; the updated version will be posted here with a new “Last updated” date.

13. Changes

We may update these Terms from time to time. For material changes we will notify you by email (if provided) or through the app. Your continued use of Bloom after the updated Terms are posted means you accept them.

14. Contact

Questions about these Terms? rjhungate@gmail.com.